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AUTHOR
American Management Association.
TITLE
Blueprints for service quality : the Federal Express approach.
EDITION
3rd ed.
IMPRINT
New York : AMA Membership Publications Division. 1991.
DESCRIPTION
81 p. : ill.
SERIES
AMA management briefing.
SUBJECT
Express service -- United States -- Quality control.
SUBJECT
Express service -- United States -- Employees.
SUBJECT
Federal Express Corporation Management.
ISBN
0814423477.
Location
Call Number
Status
English Book
388.04406573 AME
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