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AUTHOR American Management Association.
TITLE Blueprints for service quality : the Federal Express approach.
EDITION 3rd ed.
IMPRINT New York : AMA Membership Publications Division. 1991.
DESCRIPTION 81 p. : ill.
SERIES AMA management briefing.
SUBJECT Express service -- United States -- Quality control.
SUBJECT Express service -- United States -- Employees.
SUBJECT Federal Express Corporation Management.
ISBN 0814423477.

Location Call Number Status
English Book 388.04406573 AME Available

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